You will need to take the TV apart and diagnose the issue. It may also be an issue with bulging capacitors or a loose cable or ribbon connector. In many instances this issue is caused by a bad driver board, LEDs, or possibly a faulty T-Con board in the TV. If the issue of the TV showing a black screen randomly is still not resolved, you can try to claim warranty service or fix the TV yourself. Repair A TV That Still Shows Black Screen HDCP (High-bandwidth Digital Content Protection) is an anti-piracy protocol built into the cable/component. Go into the TV menu and update the firmware to stop the HDCP issue. This normally resumes normal operation and stops the HDCP issue.Ģ. Turn all the components OFF then ON again. This occurs when the handshake between 2 components has been lost.ġ. Some TV owners have reported HDCP issues. If your TV is not working properly, contact Samsung Support. Please make sure this device is connecting directly to the wall outlet. If you are NOT able to pull up the TV menu, update the TV firmware. Check and reset all components/sources.Ģ. If you can pull up the menu, this issue is coming from one of your sources. Check to find out if you can pull up the TV menu. Try the steps below to find out if the TV has an issue with a connected component or a firmware issue:ġ. If you have a Samsung TV and the screen goes black randomly. Fix Samsung TV With A Firmware UpdateĬertain Samsung TVs have had an issue with firmware updates. The TV will no longer show black screen or power on and off intermittently randomly.īe advised this reset method may not work for all TV models. (The default PIN is 0000)įollow the on-screen instructions to complete the initial setup when the TV powers back on. If you have changed the PIN, enter the PIN you saved. Navigate to SELF DIAGNOSIS and press Enter.ĥ. Pressing Menu button on your Samsung TV remote.ģ. Fix Samsung TV With Black Screen Issueįor Samsung TVs with a random black screen, try these simple steps:ġ. TV still not fixed? Continue reading below. How to update firmware on SONY Televisions How to update firmware on TCL Televisions How to update firmware on Hisense Televisions How to update firmware on VIZIO Televisions How to update firmware on Samsung Televisions See below for links to the firmware pages for most brands of televisions. Many times a firmware/software update will fix the TV and clear the Black Screen Issue. The present firmware may have an issue and need to be updated. Go into MENU and find FACTORY RESET – You will lose any picture settings you may have saved.ġ0. Factory reset the TV to resolve the issue. Unplugging the TV will reset the television and clear any temporary issues.ĩ. Unplug the TV for 5 minutes to attempt a reset. High Speed HDMI 2.0 Cable – Use New Cable To Rule Out IssuesĨ. Replace the HDMI cable as it may have a short or other defect which causes the black screen issue. Hidden fault within HDMI cable – Replace with new cable. The component you are using may have a temporary fault and needs to be reset.ħ. Blu-Ray/CABLE BOX) you are using OFF and then back ON. Blu-Ray/CABLE BOX) may be causing the black screen issue.Ħ. Connect a different component to the TV or the same component to a another TV. HDMI ports – Switch ports if TV screen goes blackĥ. Unplug the HDMI from one input, and plug into a different input to test if port is bad. Use a different HDMI port for the component you are using. Store mode or demo mode is a factory setting to be used for a display or demo.Ĥ. Check that STORE MODE/DEMO MODE is not turned ON. Sleep timer can sometimes be pressed on the remote and will turn OFF the TV.ģ. Was SLEEP TIMER mistakenly turned ON? – Turn OFF. Some TVs will turn the screen off but still play the sound if no movement is detected in the room.Ģ. Check that POWER SAVER/ENERGY SAVE MODE is set to OFF. NOTE: Some troubleshooting steps may be different from your (Samsung, SONY, LG, Hisense, TCL, VIZIO) TV or remote control but generally will work the same to fix the problem. TV Screen Goes Black Randomly – Power Light Still On I have to turn the TV off for 5 minutes and turn back on to fix the problem each time. I have switched the inputs to BLU-RAY and CABLE and the screen remains black. Is this called the “Black screen of death”? I have checked all HDMI and COAX cables on back. The sound still works and the power light is still illuminated when the TV screen turns black. The TV screen periodically goes black at random times and appears to be off.
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